About the Author
Gwen Navarrete Klapperich, CPTD

Gwen Navarrete Klapperich, MEd, CPTD, is chief learning consultant of Klapperich International Training Associates, a talent development consulting firm that specializes in employee training and development, diversity and inclusion initiatives, performance consulting, and health and safety training. She holds more than 20 years of experience in training and development, customer service supervision, and quality assurance initiatives and has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education.
Klapperich holds a master’s degree in education, specializing in training and performance improvement, from Capella University. She has dedicated her career to helping adult learners reach their professional goals through effective job training.